Frequently Asked Questions
Can I sign up using my own referral link?
No. Unfortunately, self-referrals are strictly prohibited. The aim of a referral program is to encourage affiliates and ambassadors to spread the word about our product(s), not to get discounts.
Can I sign up on behalf of my clients through my own referral link?
We recommend you either sign up from your clients’ computers (if possible) OR sign up your clients as usual (without a referral link) and send us an email with their sign up email addresses to
[email protected]
My friend/client signed up without using the referral link. What can I do?
Send us his/her email to
[email protected] and we’ll manually add them to the system.
Why can’t I see my sign-ups and/or rewards?
Our tracking is based on browser cookies, so if you used a different browser/device from the visit to sign up, you cleared your cookies, you used incognito, or you signed up from your own referral link, the signup might not be tracked. If you are 100% sure the sign up or sale were not tracked correctly, contact our referral platform provider at
[email protected].
What’s the referral cookie life?
The referral cookie life is 90 days. If a user purchases the product after 90 days since the first referred visit, the conversion won’t be tracked anymore.
When will I get paid?
All payouts are processed on a monthly basis. We’ll email you when the payout is completed.
How can I get paid if I don’t have PayPal?
Please contact us at
[email protected] to set up a different payment method.
